Documentation Index
Fetch the complete documentation index at: https://help.thexo.app/llms.txt
Use this file to discover all available pages before exploring further.
Ticket types (also called booking tiers) define what customers can purchase for your event. You can create multiple ticket types with different names, prices, and availability limits.
Creating a ticket type
- Open your event in the admin panel.
- Scroll to the Booking Tiers section and click Add Booking Tier.
- Set the type to Ticket.
- Fill in the details below.
- Click Save.
Ticket type settings
Basic settings
| Field | Description |
|---|
| Name | What customers see — e.g., “Early Bird”, “Standard Entry”, “VIP” |
| Description | Optional details about what’s included |
| Price | Ticket price per person. Set to 0 for free events |
| Available quantity | Maximum number of tickets available. Leave blank for unlimited |
Availability window
| Field | Description |
|---|
| Sale start date | Tickets go on sale at this date/time |
| Sale end date | Booking deadline — after this, the tier is no longer purchasable |
Limits
| Field | Description |
|---|
| Max tickets per booking | Maximum number of this ticket type a single customer can book in one order |
Pre-sale pricing
You can add a discounted pre-sale price that applies before a cutoff date. See How do I create pre-sale tickets? for details.
Per-person pricing (optional)
In addition to the unit price, you can add a per-person charge. For tickets, this is set automatically to the same value as quantity, so it’s mainly used for:
- Adding a service or booking fee on top of the base price
- Blended pricing structures
See What is per-person pricing? for details.
Common ticket tier setups
Free event
- Price: €0
- Available quantity: e.g., 200
- Max tickets per booking: e.g., 4
Tiered entry (multiple price levels)
Create separate tiers:
- Early Bird — €10, limited to 50 tickets, sale ends 7 days before event
- Standard Entry — €15, 200 tickets
- VIP Entry — €30, 30 tickets (includes complimentary drink)
One ticket per person
Set Max tickets per booking to 1 to ensure each customer can only purchase a single ticket.
Can I change the price after tickets are already sold?
Yes, you can update a booking tier at any time. However, customers who have already purchased tickets at the original price are not affected — their bookings retain the price they paid. New purchases will use the updated price.
How do I temporarily stop selling a ticket type?
Set the Available quantity to 0 or move the Sale end date to a past date. This makes the tier unavailable without deleting it. You can reverse this at any time to resume sales.
How do I delete a ticket type?
You can delete a booking tier if it has no confirmed bookings. If there are existing bookings against the tier, you should set the quantity to 0 or close the sale window instead.
