XO gives you full control over the visibility and status of your events. You can publish when you’re ready, take an event offline temporarily, or cancel it entirely.Documentation Index
Fetch the complete documentation index at: https://help.thexo.app/llms.txt
Use this file to discover all available pages before exploring further.
Event statuses explained
| Status | What it means |
|---|---|
| Draft | Event is saved but not visible to customers. You’re still setting it up |
| Published / Active | Event is live and customers can browse and book it |
| Cancelled | Event has been cancelled. Existing bookings should be handled manually |
| Past | The event date has passed. It’s automatically archived |
Publishing an event
When you’re ready to go live:- Open the event in the admin panel.
- Review all details: name, date, media, and booking tiers.
- Click Publish.
- The event is immediately visible to customers on XO.
Tip: Add at least one booking tier before publishing, otherwise customers can view the event but won’t be able to book.
Unpublishing an event
If you need to temporarily hide an event (e.g., to update details or pause sales):- Open the published event in the admin panel.
- Click Unpublish or change the status to Draft.
- The event is removed from public view but all existing bookings remain intact.
- Re-publish when you’re ready.
Cancelling an event
If your event is not going ahead:- Open the event in the admin panel.
- Click Cancel Event or change the status to Cancelled.
- The event is no longer bookable.
Important: Cancelling an event in the system does not automatically refund customers. You must handle refunds separately through your payment provider (e.g., Stripe dashboard) or contact support for assistance.Best practice when cancelling:
- Notify all confirmed attendees directly via email or your preferred channel.
- Process refunds promptly through your Stripe account.
- Update the event description or add a cancellation notice for customers who might still find the event.
Can I reactivate a cancelled event?
Yes, you can change the status back to Published if the cancellation was a mistake or if the event is rescheduled. Note that you’ll need to communicate any changes to customers who already have bookings.What happens to existing bookings when I cancel?
Existing bookings are not automatically cancelled or refunded when you change the event status. You should:- Bulk update bookings to Cancelled status in the Events & Bookings section.
- Process refunds through your Stripe dashboard.
- Communicate with affected customers.