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Documentation Index

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For reservation bookings set to “Requires Approval”, customers submit a booking request that lands in Pending status. You review it and either approve it (allowing the customer to proceed to payment) or decline it.

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Which bookings require approval?

Only reservation tiers configured with Requires Approval go through the approval flow. Standard ticket tiers and reservation tiers set to Instant Confirmation are confirmed automatically after payment — no manual approval needed. To check or change the confirmation mode for a tier, go to the tier settings in your event.

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Approving a booking

  1. Go to Events & Bookings and click the Pending tab.
  2. Find the booking you want to approve.
  3. Click the booking to open the detail view.
  4. Click Approve.
  5. The booking moves to Approved status and the customer is notified to complete payment.
Once the customer pays, the booking moves to Confirmed automatically.

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Declining a booking

  1. Go to Events & Bookings and click the Pending tab.
  2. Find the booking you want to decline.
  3. Click the booking to open the detail view.
  4. Click Decline.
  5. The booking moves to Declined status and the customer is notified.
Note: Declined bookings that were already paid require a separate refund through your payment provider.

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Bulk approving or declining

To handle multiple pending bookings at once:
  1. In the Pending tab, use the checkboxes to select multiple bookings.
  2. Click Bulk Actions and choose Approve or Decline.
  3. Confirm the action.
All selected bookings are updated at once.

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Cancelling a confirmed booking

If you need to cancel a booking that’s already confirmed:
  1. Open the booking from Events & Bookings.
  2. Click Cancel Booking.
  3. The status changes to Cancelled.
  4. Process any applicable refund through your Stripe dashboard.

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How quickly should I respond to pending bookings?

There is no hard deadline set by the system, but it’s good practice to respond within 24 hours. If a reservation request sits in Pending for too long without a response, the customer may lose interest or book elsewhere. Consider setting up notifications so you’re alerted when new booking requests come in.

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Can I add a note when approving or declining?

Yes. Before confirming your approval or decline, you can add an internal note to the booking. Notes are visible to admins in the booking detail view but are not sent to the customer. To send a message to the customer, you’ll need to contact them directly using the email address on the booking.