What do the entry pass statuses mean?

Each entry pass (QR code ticket) in XO has its own status that determines whether it can be scanned at the door. Here’s what each status means.

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Entry pass statuses

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Confirmed

The pass is valid and ready to be scanned. The guest has a confirmed booking and has not yet been checked in.

• Scannable: Yes
• What happens at scan: Status changes to ARRIVED. Guest is counted in attendance metrics.

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Arrived

The pass has been scanned at the door. The guest has arrived at the event.

• Scannable: Yes (for multi-day events — allows re-entry on subsequent days)
• What happens at scan: System records the re-entry. For single-day events, you’ll see an “already arrived” message but the pass is technically still valid.

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Declined

The booking was declined or the payment failed. The entry pass is not valid.

• Scannable: No
• The scanning app will show a red invalid result if this pass is presented.

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Cancelled

The booking was cancelled after confirmation. The entry pass is no longer valid.

• Scannable: No
• The scanning app will show a red invalid result if this pass is presented.

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Quick reference

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Where can I see entry pass statuses?

In the booking detail view:

1. Open a booking from Events & Bookings.
2. Scroll to the Entry Passes section.
3. Each pass is listed with its current status and QR code.

In the attendance overview: The attendance counter at the top of the Events & Bookings screen shows totals for CONFIRMED passes and ARRIVED passes across the selected event or occurrence.

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Can I manually change an entry pass status?

Entry pass statuses are managed automatically by the system — CONFIRMED when booking is confirmed, ARRIVED when scanned. Manual changes to pass status are not available through the standard admin UI. If you need to reset a pass (e.g., a test scan gone wrong), contact support at support@thexo.app.