Each entry pass (QR code ticket) in XO has its own status that determines whether it can be scanned at the door. Here’s what each status means.Documentation Index
Fetch the complete documentation index at: https://help.thexo.app/llms.txt
Use this file to discover all available pages before exploring further.
Entry pass statuses
Confirmed
The pass is valid and ready to be scanned. The guest has a confirmed booking and has not yet been checked in.- Scannable: Yes
- What happens at scan: Status changes to ARRIVED. Guest is counted in attendance metrics.
Arrived
The pass has been scanned at the door. The guest has arrived at the event.- Scannable: Yes (for multi-day events — allows re-entry on subsequent days)
- What happens at scan: System records the re-entry. For single-day events, you’ll see an “already arrived” message but the pass is technically still valid.
Declined
The booking was declined or the payment failed. The entry pass is not valid.- Scannable: No
- The scanning app will show a red invalid result if this pass is presented.
Cancelled
The booking was cancelled after confirmation. The entry pass is no longer valid.- Scannable: No
- The scanning app will show a red invalid result if this pass is presented.
Quick reference
| Status | Can be scanned? | Attendance counted? |
|---|---|---|
| Confirmed | Yes | On first scan |
| Arrived | Yes (multi-day) | Already counted |
| Declined | No | No |
| Cancelled | No | No |
Where can I see entry pass statuses?
In the booking detail view:- Open a booking from Events & Bookings.
- Scroll to the Entry Passes section.
- Each pass is listed with its current status and QR code.