The Events & Bookings section of the admin panel gives you a complete view of all bookings across your events. You can filter, search, and take actions on bookings from this single screen.Documentation Index
Fetch the complete documentation index at: https://help.thexo.app/llms.txt
Use this file to discover all available pages before exploring further.
Getting to your bookings
- Log in to the admin panel and select your venue.
- Click Events & Bookings in the left menu.
- The bookings list loads with your most recent bookings.
Filtering bookings
By event
Use the Event dropdown at the top to select a specific event. Once you select an event:- A Sub-Event dropdown appears if the event has sub-events.
- An Occurrence dropdown appears if the event is recurring, letting you filter by date.
By status
Bookings are grouped into tabs by status:| Tab | Bookings shown |
|---|---|
| Confirmed | Paid and confirmed bookings (active) |
| Approved | Approved but awaiting final confirmation |
| Pending | Submitted, awaiting payment or approval |
| Waitlist | On the waiting list |
| Draft | Started but not submitted |
| Declined | Declined or payment failed |
| Cancelled | Cancelled bookings |
| Arrived | Guests who have been scanned in at the door |
| Past | Bookings from completed events |
By search
Use the search bar to find a specific booking by:- Booking ID or reference number
- Customer name
Reading the booking list
Each row in the booking list shows:| Column | Description |
|---|---|
| Booking reference | Unique booking number |
| Customer name | Name on the booking |
| Event | Event name (useful when not filtered by event) |
| Booking type | Ticket or Reservation |
| Items | What was booked (tier name and quantity) |
| Total | Amount paid |
| Status | Current booking status |
| Date | Booking creation date |
Taking action on a booking
Click any booking row to open the booking detail view. From there you can:- View full booking details including items, pricing, and entry passes
- Update the booking status (confirm, approve, decline, cancel)
- Add or edit internal notes
- View QR codes for individual entry passes
Attendance counter
At the top of the screen, you’ll see a live attendance counter:- Bookings made — Total confirmed bookings for the selected event/occurrence
- Bookings arrived — Number of guests who have been scanned in