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Documentation Index

Fetch the complete documentation index at: https://help.thexo.app/llms.txt

Use this file to discover all available pages before exploring further.

When a customer books through XO, the total amount they pay may include fees on top of the ticket or reservation price you set. Here’s how the fee structure works.

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Types of fees

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Platform fee (charged to the customer)

XO charges a platform fee on each transaction to support the platform’s infrastructure, development, and operations. This fee is:
  • Added on top of your ticket price at checkout.
  • Shown transparently to the customer before they pay.
  • Configurable by XO at the platform level (your account manager can share your specific rate).
The platform fee is typically calculated as a percentage of the booking total, plus optionally a fixed amount per transaction or a fixed amount per entry pass. Example:
  • Ticket price: €20
  • Platform fee: 10% + €0.30 per transaction
  • Total charged to customer: €22.30

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Payment processing fee (Stripe)

Stripe charges a fee for processing each payment. Depending on your account configuration, this fee may be:
  • Absorbed by XO and factored into the platform fee, or
  • Passed to the customer as an additional line item
Your XO account manager will confirm how payment processing fees are handled for your venue.

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Venue fee (optional)

You can optionally add your own fee on top of the ticket price. This is useful if you want to charge a booking fee without increasing the base ticket price.
  • Configured in Settings → Booking Fees (if available for your account).
  • Shown to customers at checkout separately from the ticket price.

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What does the customer see at checkout?

Before paying, the customer sees a clear breakdown: 
Ticket price:     €20.00
Platform fee:      €2.30
─────────────────────────
Total:            €22.30
There are no hidden charges — all fees are disclosed before the customer confirms payment.

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What do I receive as a venue?

You receive the ticket price you set, minus any deductions:
  • XO platform fees are deducted before the payout reaches your Stripe account.
  • Stripe’s own processing fees are deducted by Stripe.
Example payout calculation:
  • Ticket price: €20.00
  • Platform fee (10%): -€2.00 (collected from customer, not from you)
  • Stripe processing fee (~1.5% + €0.25): -€0.55
  • Your payout: ~€19.45
Exact rates depend on your contract with XO and your Stripe account’s fee structure (which varies by country). Contact your XO account manager for your specific rates.

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Fees on free events

Platform fees may still apply on free events (€0 ticket price) in the form of a fixed fee per transaction or per pass. This covers the cost of processing the booking. Check with your XO account manager for how free events are treated under your plan.

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Where can I see the fees per transaction?

All transactions are visible in your Stripe dashboard with the full breakdown of charges and payouts. Log in to dashboard.stripe.com to view your transaction history, payouts, and fee details.