XO supports two distinct types of booking options: Tickets and Reservations. Each serves a different purpose, and you can offer both on the same event.Documentation Index
Fetch the complete documentation index at: https://help.thexo.app/llms.txt
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Tickets (Entry Passes)
A ticket grants entry to the event. When a customer books tickets, they receive a QR-code entry pass for each ticket in their order — one pass per person. Use tickets when:- You’re selling general admission or tiered entry (e.g., Standard, VIP)
- You want to track and control the number of people entering
- You need to scan guests at the door
- Customer selects a ticket type and quantity (e.g., 2 × Standard Entry at €20 each).
- On confirmation, they receive one QR-code entry pass per ticket.
- Your staff scans each pass at the door.
Reservations (Tables / Areas)
A reservation books a specific table, booth, section, or area at your venue. The customer is reserving a space, not individual entry passes. Use reservations when:- You’re managing table bookings for a nightclub, bar, or restaurant-style event
- You want to capture the number of guests per table
- You offer bottle service or minimum spend requirements
- Customer selects a reservation type and specifies the number of guests (e.g., 1 × VIP Booth for 6 people).
- The booking can be instant (confirmed immediately) or require your approval before confirming.
- Once confirmed, the customer receives a booking confirmation — not individual QR passes.
Can I offer both tickets and reservations on the same event?
Yes, you can create multiple booking tiers of different types on the same event. For example:- General Admission (ticket) — €15 per person
- Standard Table for 2–4 guests (reservation) — €50 per table + €10 per person
- VIP Booth for 6–10 guests (reservation) — €200 per booth + €30 per person
Note: A single booking cannot mix tickets and reservations. A customer must place separate bookings if they want both a ticket and a reservation.
Booking tier settings at a glance
| Setting | Tickets | Reservations |
|---|---|---|
| QR code entry passes | Yes — one per ticket | No |
| Guest count required | No (quantity = guests) | Yes (customer specifies party size) |
| Instant confirmation | Yes | Optional (can require approval) |
| Per-person pricing | Automatic | Configurable |
| Minimum spend | Configurable | Configurable |
| Availability limit | By ticket count | By table/area count |
See also: