XO allows you to create bookings on behalf of customers directly from the admin panel — without the customer going through the normal booking flow. This is used for guest list entries, complimentary tickets, press passes, and staff entries.Documentation Index
Fetch the complete documentation index at: https://help.thexo.app/llms.txt
Use this file to discover all available pages before exploring further.
What is a guest list / admin booking?
An admin-created booking lets you:- Add someone to the guest list for free (comp tickets)
- Create a booking for a customer who called or emailed to book
- Issue complimentary reservations for VIP guests
- Add press, sponsors, or event staff entries
Creating a guest list booking
- In the admin panel, go to Events & Bookings.
- Select the event (and occurrence if recurring).
- Click the Create Booking (or + Admin Booking) button.
- Fill in the booking details:
| Field | Description |
|---|---|
| Customer name | Full name of the guest |
| Guest’s email address (used to send confirmation) | |
| Phone | Optional contact number |
| Event | Select the event |
| Occurrence | Select the date (for recurring events) |
| Booking tier | Choose the ticket type or reservation |
| Quantity | Number of tickets or tables |
| Number of people | For reservations with per-person pricing |
| Notes | Internal note (e.g., “VIP guest”, “press pass”) |
- Click Confirm Booking.
Guest list vs. standard bookings
| Guest list booking | Standard customer booking | |
|---|---|---|
| Created by | Admin | Customer |
| Payment required | No | Yes (unless free event) |
| Starting status | Confirmed | Draft → Pending → Confirmed |
| Counts against availability | Yes | Yes |
Viewing guest list bookings
In the Events & Bookings section, guest list bookings appear alongside regular bookings. You can identify them by:- The booking channel indicator (admin-created vs. self-service)
- Using the Guest List filter to show only admin-created bookings
Tracking guest list statistics
In the event attendance panel, you’ll see separate metrics for guest list performance:- Total invited — Total guest list bookings created
- Confirmed — Bookings confirmed
- Arrived — Guest list guests who have been scanned in
- Cancelled — Guest list bookings that were cancelled