# XO Help Center

## Docs

- [How do I track event attendance?](https://help.thexo.app/analytics-and-reporting/event-attendance.md): Monitor real-time bookings made vs. guests arrived with live attendance counters.
- [How do I view guest list statistics?](https://help.thexo.app/analytics-and-reporting/guest-list-statistics.md): Track invited, confirmed, arrived, and cancelled metrics for your complimentary bookings.
- [What do the entry pass statuses mean?](https://help.thexo.app/entry-and-check-in/entry-pass-statuses.md): Confirmed, Arrived, Declined, Cancelled — what each entry pass status means at the door.
- [How does ticket scanning work?](https://help.thexo.app/entry-and-check-in/how-ticket-scanning-works.md): Scan QR code entry passes at the door using any device — step-by-step guide for door staff.
- [Can I scan tickets without selecting a specific event?](https://help.thexo.app/entry-and-check-in/scanning-modes.md): Event-specific, sub-event, occurrence, and venue-wide scanning modes explained.
- [How do I add photos and videos to my event?](https://help.thexo.app/events/add-media.md): Upload banner images, event videos, and floor plan images to make your event listing stand out.
- [How do I create an event?](https://help.thexo.app/events/create-event.md): Create a one-time or recurring event, add booking tiers, and publish it to XO.
- [How do I publish, unpublish, or cancel an event?](https://help.thexo.app/events/publish-unpublish-cancel-event.md): Control event visibility — go live, pause sales, or cancel an event and handle existing bookings.
- [What are recurring events and how do I set them up?](https://help.thexo.app/events/recurring-events.md): Set up weekly or scheduled recurring events with per-occurrence availability.
- [What are sub-events?](https://help.thexo.app/events/sub-events.md): Break a main event into multiple child events — ideal for festivals or multi-room nights.
- [Account and profile settings](https://help.thexo.app/for-attendees/account-and-profile.md): Create an account, reset your password, update your profile, and manage account security.
- [How do I browse and discover events?](https://help.thexo.app/for-attendees/browse-and-discover-events.md): Find events near you using the XO app or website — search, filter by country, and browse venues.
- [How do I book a table or reservation?](https://help.thexo.app/for-attendees/how-to-book-a-table.md): Request a table reservation, select your party size, and understand instant vs. approval-required bookings.
- [How do I book tickets?](https://help.thexo.app/for-attendees/how-to-book-tickets.md): Step-by-step guide to booking tickets on XO — from browsing to receiving your QR code entry pass.
- [How do I view my bookings and entry passes?](https://help.thexo.app/for-attendees/my-bookings-and-entry-passes.md): Access your QR code entry passes, check booking status, and find missing tickets.
- [Payment questions and troubleshooting](https://help.thexo.app/for-attendees/payment-questions.md): Common payment issues — failed payments, missing confirmations, refunds, and unexpected charges.
- [How do I use a promo code?](https://help.thexo.app/for-attendees/promo-codes-for-attendees.md): Apply a discount code to your booking before checkout and troubleshoot codes that aren't working.
- [How do I access the admin dashboard?](https://help.thexo.app/getting-started/access-admin-dashboard.md): Navigate the XO admin panel — Events, Bookings, and Settings sections explained.
- [How do I create an account?](https://help.thexo.app/getting-started/create-account.md): Step-by-step guide to creating an XO admin account and inviting team members.
- [How do I set up my venue?](https://help.thexo.app/getting-started/set-up-your-venue.md): Configure your venue profile, connect Stripe, and get ready to create your first event.
- [What is XO?](https://help.thexo.app/getting-started/what-is-xo.md): An overview of the XO event management and ticketing platform — what it does and who it's for.
- [How do I approve or decline a booking?](https://help.thexo.app/managing-bookings/approve-decline-bookings.md): Review pending reservation requests and approve or decline them from the admin panel.
- [What do the booking statuses mean?](https://help.thexo.app/managing-bookings/booking-statuses-explained.md): Understand every booking status — from Draft through Confirmed, Arrived, and Cancelled.
- [How do I export my booking data?](https://help.thexo.app/managing-bookings/export-booking-data.md): Export bookings to Excel for offline reporting, sharing with your team, or revenue analysis.
- [How do I create guest list or complimentary bookings?](https://help.thexo.app/managing-bookings/guest-list-and-comp-bookings.md): Create admin bookings for VIP guests, press, or comp entries directly from the dashboard.
- [How do I view and filter bookings?](https://help.thexo.app/managing-bookings/view-and-filter-bookings.md): Use the Events & Bookings panel to search, filter, and manage all your event bookings.
- [How are fees calculated?](https://help.thexo.app/payments/fees-explained.md): Understand the platform fee, Stripe processing fee, and what you receive as a venue payout.
- [Payment link vs. checkout session](https://help.thexo.app/payments/payment-link-vs-checkout.md): The difference between in-app Stripe checkout (30 min) and a shareable payment link (24 hours).
- [What payment methods are supported?](https://help.thexo.app/payments/payment-methods.md): Stripe powers XO payments — supported methods include cards, Apple Pay, Google Pay, and local options.
- [How do I link a voucher to an event?](https://help.thexo.app/promo-codes-and-vouchers/event-vouchers.md): Link and unlink individual vouchers to specific events so customers can apply them at checkout.
- [How do promo codes work?](https://help.thexo.app/promo-codes-and-vouchers/promo-codes.md): Issue discount codes for your events — percentage off, fixed amount, or free entry.
- [What types of booking options can I offer?](https://help.thexo.app/tickets-and-booking-options/booking-option-types.md): Understand the difference between Tickets (entry passes) and Reservations (table bookings).
- [How do I set up table or reservation bookings?](https://help.thexo.app/tickets-and-booking-options/create-reservation-options.md): Configure table and area reservation options with guest counts, pricing, and approval modes.
- [How do I create ticket types?](https://help.thexo.app/tickets-and-booking-options/create-ticket-types.md): Create multiple ticket tiers with different names, prices, availability limits, and sale windows.
- [How do I set a minimum spend?](https://help.thexo.app/tickets-and-booking-options/minimum-spend.md): Require a minimum consumption commitment for table reservation bookings.
- [What is per-person pricing?](https://help.thexo.app/tickets-and-booking-options/per-person-pricing.md): Charge a base unit price plus an additional per-person charge — ideal for table reservations.
- [How do I create pre-sale tickets?](https://help.thexo.app/tickets-and-booking-options/presale-tickets.md): Set a discounted early-bird price that automatically reverts to the standard price after a cutoff date.

## Optional

- [Website](https://www.thexo.app)
- [Email Support](mailto:support@thexo.app)