XO uses QR code scanning to check guests in at the door. Every confirmed ticket booking generates a digital entry pass with a unique QR code. Your door team scans each pass using the admin panel on any device with a camera.Documentation Index
Fetch the complete documentation index at: https://help.thexo.app/llms.txt
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The entry pass lifecycle
- When a booking is confirmed (paid or comp), XO automatically creates one entry pass per ticket.
- Each pass has a unique QR code sent to the customer’s email and available in their XO app.
- At the door, your staff scans the QR code.
- XO validates the pass in real time and marks it as ARRIVED.
- The attendance counter in the admin panel updates immediately.
How to scan tickets
Using the admin panel on a mobile device
- Open the admin panel in a browser on any device with a camera.
- Go to Events & Bookings and select the event.
- Click the Scan button (barcode icon).
- Allow camera access when prompted.
- Hold the QR code in front of the camera.
- The pass is validated instantly — you’ll see a confirmation (green = valid, red = invalid).
Using the XO scanning app
XO also has a dedicated venue entry app optimised for high-throughput door scanning. Contact support at support@thexo.app for access.What happens when you scan a pass
| Scan result | What it means |
|---|---|
| Valid — Welcome in | Pass is CONFIRMED and not yet used. Guest may enter |
| Already arrived | Pass was already scanned. For single-use events, question whether this is the same person re-entering |
| Invalid | Pass is DECLINED, CANCELLED, or the QR code is not recognised. Do not let the guest in |
Multi-day events
For events that span multiple days, the same entry pass can be scanned once per day. A pass that shows as Already arrived is normal if the guest is returning on a subsequent day — the system allows re-entry in this case. For recurring events, scanning is tied to a specific occurrence. The scanning screen will prompt you to confirm which occurrence you’re scanning for.Can I scan without selecting a specific event?
Yes. XO supports a venue-wide scanning mode that validates any entry pass for any event at your venue. See Can I scan tickets without selecting a specific event? for details.Tips for smooth door operations
- Test before the event: Do a test scan with a colleague’s pass before doors open.
- Multiple scanners: You can have multiple staff members scanning simultaneously on different devices — all connected to the same event.
- Wi-Fi or mobile data: Ensure your scanning device has a reliable internet connection. Scanning requires a live connection to validate passes.
- Brightness: Make sure the customer’s screen is bright enough — QR codes can be hard to scan in low light.