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Documentation Index

Fetch the complete documentation index at: https://help.thexo.app/llms.txt

Use this file to discover all available pages before exploring further.

XO provides real-time attendance metrics for all your events. You can monitor how many people have booked and how many have physically arrived at the venue as the night progresses.

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Attendance overview in the admin panel

The Events & Bookings screen shows a live attendance counter at the top whenever you have an event selected:
MetricWhat it counts
Bookings madeTotal number of confirmed bookings (CONFIRMED status) for the selected event/occurrence
Bookings arrivedNumber of bookings where at least one entry pass has been scanned (ARRIVED status)
This counter updates in real time — as your door team scans guests, the arrived count goes up immediately.

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Viewing attendance for a specific occurrence

For recurring events:
  1. Go to Events & Bookings.
  2. Select your event.
  3. Use the Occurrence dropdown to select a specific date.
  4. The attendance counter and booking list now reflect that occurrence only.

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Detailed attendance metrics per event

XO tracks the following attendance data points for each event: Reservations attendance:
  • Total reservations — Number of confirmed reservation bookings
  • Reservations arrived — Number of reservation bookings where the party has arrived
Ticket attendance (entry passes):
  • Total entry passes issued — Number of individual QR code passes generated (one per ticket in CONFIRMED bookings)
  • Entry passes arrived — Number of passes that have been scanned at the door
These metrics help you understand:
  • How full your venue will be (total vs. capacity)
  • How many of your confirmed bookings actually turned up (arrival rate)

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Where to find detailed event statistics

For an in-depth view:
  1. In the admin panel, go to Events.
  2. Open the specific event.
  3. Look for the Statistics or Attendance section.
  4. You’ll see the full breakdown by booking type, status, and occurrence.

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Monitoring attendance on event day

On the night of your event, keep the Events & Bookings screen open on a tablet or phone at the door. The attendance counter is always visible at the top and updates live — giving you instant visibility of capacity utilisation without needing to manually count.

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Can I see which customers arrived vs. didn’t show?

Yes. In the Events & Bookings screen:
  1. Select your event and occurrence.
  2. Click the Confirmed tab to see all confirmed bookings.
  3. Bookings that have been scanned in appear with an Arrived badge.
  4. Those without the badge are confirmed but haven’t arrived yet.
You can also export the booking data and filter the Arrived column to see the full breakdown. See How do I export my booking data?.