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Documentation Index

Fetch the complete documentation index at: https://help.thexo.app/llms.txt

Use this file to discover all available pages before exploring further.

Manage your XO account, update your profile, and handle security settings.

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Creating an account

  1. Download the XO app or visit thexo.app.
  2. Tap Sign Up and enter your email address and a password.
  3. Check your inbox for a verification email and tap the link to confirm your email.
  4. Complete your profile: add your name and a profile photo.
  5. You’re ready to browse and book events.

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Logging in

  1. Open the XO app.
  2. Tap Log In and enter your email and password.
  3. Tap Log In to access your account.
If you’ve forgotten your password, tap Forgot password on the login screen.

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Resetting your password

  1. On the login screen, tap Forgot password.
  2. Enter your email address and tap Send reset link.
  3. Check your inbox for the password reset email.
  4. Tap the link in the email and enter a new password.
  5. Log in with your new password.
If you don’t receive the email within a few minutes, check your spam folder.

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Updating your profile

  1. In the app, tap the Profile tab.
  2. Tap Edit Profile.
  3. Update your:
    • First name and last name
    • Profile photo (tap your photo to upload a new one from your camera or gallery)
    • Instagram handle (optional)
  4. Tap Save to apply your changes.

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Setting your preferences

You can set your music and event preferences so XO shows you events that match your taste:
  1. Go to the Profile tab.
  2. Tap Personal Preferences.
  3. Select your preferred music styles and event types.
  4. Save your preferences.

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Changing your password

  1. Go to the Profile tab.
  2. Tap Account Security.
  3. Tap Change Password.
  4. Enter your current password, then your new password (twice to confirm).
  5. Tap Save.

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Phone number verification

Some bookings require phone number verification before you can complete your booking. If prompted:
  1. Enter your mobile phone number.
  2. You’ll receive a verification code by SMS.
  3. Enter the code in the app.
  4. Your number is verified and you can proceed with the booking.

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Deleting your account

If you’d like to permanently delete your account:
  1. Go to the Profile tab.
  2. Tap Account Security.
  3. Tap Delete Account.
  4. Confirm your decision when prompted.
Warning: Deleting your account is permanent. All your booking history and entry passes will be removed. Make sure you no longer need these before proceeding.

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Privacy and terms

You can view the XO Privacy Policy and Terms & Conditions at any time:
  1. Go to the Profile tab.
  2. Scroll down and tap Privacy Policy or Terms & Conditions.

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Getting help

If you have a question that isn’t answered here:
  1. Go to the Profile tab.
  2. Tap Help & Support.
  3. You can contact support at support@thexo.app.