How do I create an account? - XO Help Center

Creating your account
How do I add team members to my account?
What if I forget my password?

To access XO as a venue operator, you need an XO admin account.

Creating your account

Go to admin.thexo.app and click Sign Up.
Enter your name, email address, and a password.
Check your inbox and click the verification link to confirm your email.
Log in and follow the setup wizard to create your first venue.

Once your account is active, you can access the XO event management features directly from your admin panel.

How do I add team members to my account?

You can invite additional users (managers, operators) from your XO settings:

In the admin panel, go to Settings → Users.
Click Invite User and enter their email.
Assign a role: Store Admin, Store Manager, or Store Operator.
The invited person will receive an email with a link to set up their password.

Role permissions:

Store Admin — Full access including settings, events, bookings, and payments.
Store Manager — Can manage events and bookings but cannot change account settings.
Store Operator — Limited access, typically used for check-in staff at the door.

What if I forget my password?

Go to the login page and click Forgot password.
Enter your email address.
Check your inbox for a reset link and follow the instructions.

If you don’t receive the email within a few minutes, check your spam folder or contact support.

Next: How do I set up my venue?

What is XO?How do I set up my venue?

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