> ## Documentation Index
> Fetch the complete documentation index at: https://help.thexo.app/llms.txt
> Use this file to discover all available pages before exploring further.

# What payment methods are supported?

> Stripe powers XO payments — supported methods include cards, Apple Pay, Google Pay, and local options.

XO uses Stripe as its primary payment processor. Customers can pay using any payment method that Stripe supports in your region.

***

## Supported payment methods

When a customer goes to pay for a booking, they're redirected to a Stripe-hosted checkout page. Stripe supports a wide range of payment methods depending on your country and Stripe account configuration:

| Payment method           | Notes                                                     |
| ------------------------ | --------------------------------------------------------- |
| **Credit / Debit cards** | Visa, Mastercard, American Express — supported everywhere |
| **Apple Pay**            | Available on iOS devices and Safari                       |
| **Google Pay**           | Available on Android devices and Chrome                   |
| **iDEAL**                | Available in the Netherlands                              |
| **Bancontact**           | Available in Belgium                                      |
| **Giropay**              | Available in Germany                                      |
| **Other local methods**  | Depends on your Stripe account's country and settings     |

The payment methods available to your customers depend on:

1. The country your Stripe account is registered in.
2. Your Stripe account settings.
3. The customer's country and device.

To configure which payment methods are enabled, log in to your Stripe dashboard and go to **Settings → Payment methods**.

***

## Connecting your Stripe account

Before you can accept payments, you need to connect a Stripe account to your venue:

1. In the admin panel, go to **Settings → Payment Providers**.
2. Click **Connect with Stripe**.
3. You'll be redirected to Stripe to either log in to an existing account or create a new one.
4. Complete Stripe's verification process (identity and bank account details).
5. Once approved, payments go directly to your connected Stripe account.

> Stripe verification typically takes 1–2 business days for new accounts. You can set up your events while waiting, but customers won't be able to pay until verification is complete.

***

## How are payouts handled?

Payouts from ticket sales go directly to your Stripe account according to Stripe's standard payout schedule (typically 2–7 business days after a payment, depending on your country). XO's platform fee is deducted from each transaction before it reaches your account.

See [How are fees calculated?](fees-explained) for details on what is deducted.

***

## Can customers pay in instalments or hold a booking without paying?

Currently, XO requires full payment at checkout for ticket purchases. For reservation bookings configured with **Requires Approval**, the customer only pays after you've approved their request — but the full amount is collected in one payment at that point.

***

## Are payments secure?

Yes. All payments are processed by Stripe, which is PCI DSS Level 1 certified — the highest level of security in the payment industry. XO does not store any card details. All payment data is handled entirely by Stripe.

***

## What currencies are supported?

XO supports all currencies that Stripe supports. The currency used for your events is determined by your venue's Stripe account settings. Contact support at [support@thexo.app](mailto:support@thexo.app) if you need to change the currency for your venue.