> ## Documentation Index
> Fetch the complete documentation index at: https://help.thexo.app/llms.txt
> Use this file to discover all available pages before exploring further.

# How are fees calculated?

> Understand the platform fee, Stripe processing fee, and what you receive as a venue payout.

When a customer books through XO, the total amount they pay may include fees on top of the ticket or reservation price you set. Here's how the fee structure works.

***

## Types of fees

### Platform fee (charged to the customer)

XO charges a platform fee on each transaction to support the platform's infrastructure, development, and operations. This fee is:

* Added on top of your ticket price at checkout.
* Shown transparently to the customer before they pay.
* Configurable by XO at the platform level (your account manager can share your specific rate).

The platform fee is typically calculated as a **percentage of the booking total**, plus optionally a **fixed amount per transaction** or a **fixed amount per entry pass**.

**Example:**

* Ticket price: €20
* Platform fee: 10% + €0.30 per transaction
* Total charged to customer: €22.30

***

### Payment processing fee (Stripe)

Stripe charges a fee for processing each payment. Depending on your account configuration, this fee may be:

* **Absorbed by XO** and factored into the platform fee, or
* **Passed to the customer** as an additional line item

Your XO account manager will confirm how payment processing fees are handled for your venue.

***

### Venue fee (optional)

You can optionally add your own fee on top of the ticket price. This is useful if you want to charge a booking fee without increasing the base ticket price.

* Configured in **Settings → Booking Fees** (if available for your account).
* Shown to customers at checkout separately from the ticket price.

***

## What does the customer see at checkout?

Before paying, the customer sees a clear breakdown:

```
Ticket price:     €20.00
Platform fee:      €2.30
─────────────────────────
Total:            €22.30
```

There are no hidden charges — all fees are disclosed before the customer confirms payment.

***

## What do I receive as a venue?

You receive the ticket price you set, minus any deductions:

* XO platform fees are deducted before the payout reaches your Stripe account.
* Stripe's own processing fees are deducted by Stripe.

**Example payout calculation:**

* Ticket price: €20.00
* Platform fee (10%): -€2.00 (collected from customer, not from you)
* Stripe processing fee (\~1.5% + €0.25): -€0.55
* **Your payout: \~€19.45**

> Exact rates depend on your contract with XO and your Stripe account's fee structure (which varies by country). Contact your XO account manager for your specific rates.

***

## Fees on free events

Platform fees may still apply on free events (€0 ticket price) in the form of a fixed fee per transaction or per pass. This covers the cost of processing the booking. Check with your XO account manager for how free events are treated under your plan.

***

## Where can I see the fees per transaction?

All transactions are visible in your Stripe dashboard with the full breakdown of charges and payouts. Log in to [dashboard.stripe.com](https://dashboard.stripe.com) to view your transaction history, payouts, and fee details.