> ## Documentation Index
> Fetch the complete documentation index at: https://help.thexo.app/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I approve or decline a booking?

> Review pending reservation requests and approve or decline them from the admin panel.

For reservation bookings set to "Requires Approval", customers submit a booking request that lands in **Pending** status. You review it and either approve it (allowing the customer to proceed to payment) or decline it.

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## Which bookings require approval?

Only reservation tiers configured with **Requires Approval** go through the approval flow. Standard ticket tiers and reservation tiers set to **Instant Confirmation** are confirmed automatically after payment — no manual approval needed.

To check or change the confirmation mode for a tier, go to the tier settings in your event.

***

## Approving a booking

1. Go to **Events & Bookings** and click the **Pending** tab.
2. Find the booking you want to approve.
3. Click the booking to open the detail view.
4. Click **Approve**.
5. The booking moves to **Approved** status and the customer is notified to complete payment.

Once the customer pays, the booking moves to **Confirmed** automatically.

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## Declining a booking

1. Go to **Events & Bookings** and click the **Pending** tab.
2. Find the booking you want to decline.
3. Click the booking to open the detail view.
4. Click **Decline**.
5. The booking moves to **Declined** status and the customer is notified.

> **Note:** Declined bookings that were already paid require a separate refund through your payment provider.

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## Bulk approving or declining

To handle multiple pending bookings at once:

1. In the **Pending** tab, use the checkboxes to select multiple bookings.
2. Click **Bulk Actions** and choose **Approve** or **Decline**.
3. Confirm the action.

All selected bookings are updated at once.

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## Cancelling a confirmed booking

If you need to cancel a booking that's already confirmed:

1. Open the booking from **Events & Bookings**.
2. Click **Cancel Booking**.
3. The status changes to **Cancelled**.
4. Process any applicable refund through your Stripe dashboard.

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## How quickly should I respond to pending bookings?

There is no hard deadline set by the system, but it's good practice to respond within 24 hours. If a reservation request sits in Pending for too long without a response, the customer may lose interest or book elsewhere. Consider setting up notifications so you're alerted when new booking requests come in.

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## Can I add a note when approving or declining?

Yes. Before confirming your approval or decline, you can add an internal note to the booking. Notes are visible to admins in the booking detail view but are not sent to the customer.

To send a message to the customer, you'll need to contact them directly using the email address on the booking.