> ## Documentation Index
> Fetch the complete documentation index at: https://help.thexo.app/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I use a promo code?

> Apply a discount code to your booking before checkout and troubleshoot codes that aren't working.

If you have a promo code, you can apply it to your booking before you pay to get a discount.

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## Applying your promo code

1. Start the booking process for your event (tap **Book Now** on the event page).
2. Select your tickets or table option.
3. On the booking summary screen, look for the **Promo Code** field.
4. Type your code exactly as given (codes are usually case-insensitive but check if the code was given with specific formatting).
5. Tap **Apply**.
6. If the code is valid, your discount is applied and the total updates immediately.
7. Proceed to checkout and pay the discounted amount.

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## Where do I find my promo code?

Promo codes are shared by venues and event organisers through:

* **Social media** — Look for discount codes on the venue's Instagram, Facebook, or other channels
* **Email newsletters** — Subscribe to venue mailing lists for exclusive codes
* **Partnerships** — Codes may be given as part of a collaboration or promotion
* **Directly** — Some venues share codes with groups, partners, or loyal customers

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## My promo code isn't working — what should I check?

| Issue                             | What to try                                                                                    |
| --------------------------------- | ---------------------------------------------------------------------------------------------- |
| **Code not recognised**           | Double-check for typos, extra spaces, or missing characters                                    |
| **Code expired**                  | Promo codes have a validity period. Check when it was shared with you                          |
| **Code not valid for this event** | Some codes only work for specific events. Confirm the code applies to the event you're booking |
| **Maximum uses reached**          | The code has been used the maximum number of times and is no longer active                     |
| **Minimum spend not met**         | Some codes require a minimum purchase amount                                                   |

If none of these apply and the code still isn't working, contact the venue or the person who gave you the code.

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## Can I apply more than one promo code?

No. Only one promo code can be applied per booking. If you have multiple codes, apply the one that gives you the best discount.

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## Can I change the promo code before paying?

Yes. You can change or remove a promo code at any time while your booking is still in progress (before you submit it). Once the booking is confirmed and paid, the discount is locked in and cannot be changed.

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## Will my discount show on my confirmation email?

Yes. Your booking confirmation email shows the full price breakdown, including the promo code applied and the discount amount.